Casumo Privacy Policy

At Casumo, we respect your privacy and are fully committed to protecting the personal data you share with us. This Casumo Casino privacy policy explains what information we collect when you visit our online casino, why we collect it, how we use it, and what rights you have over your own data. We are operated by Recro Limited, licensed by the UK Gambling Commission under account number 61549, remote gaming licence number 061549-R-336718-002, for customers residing in the United Kingdom. By creating a Casumo login and using our services, you agree to the practices described below.

Information We Collect

We collect several categories of information whenever you register, deposit, play, or contact our support team. This allows us to run a safe and compliant Casumo online casino and to verify that every player meets our legal requirements.

• We collect identification details such as your name, date of birth, address and government-issued ID, which are required for age and identity verification before you can access Casumo Casino games.
• We collect financial information, including payment method details, transaction history and withdrawal records, to process deposits and payouts through Visa, Mastercard, PayPal, Trustly, Paysafecard, Skrill and other approved channels.
• We track your gaming activity, including slots played, live casino sessions, sports bets placed and bonus usage, to manage your account and personalise your experience with Casumo bonus offers.
• We record technical data such as your IP address, device type, browser and location signals, which helps us detect unauthorised access, VPN use, or activity originating from a restricted jurisdiction.
• We collect communications data whenever you contact our Casumo live chat or e-mail support, so we can respond to enquiries and keep records of complaints handled by our Casumo Ambassadors.

How We Use Your Information

We use your personal data for a range of legitimate business and legal purposes connected to operating Casumo Casino online. Our primary uses include:

• We verify your identity, age and location to comply with UK gambling regulations and to confirm you are not accessing our services from a Restricted Jurisdiction.
• We process your deposits and withdrawals, apply the £120,000 daily winnings cap where applicable, and carry out enhanced verification checks on larger payouts.
• We use your data to administer our loyalty programme, Valuables, Umodays, Umoboards and Umo Quests, and to determine your eligibility for a Casumo Casino welcome bonus or ongoing promotions.
• We monitor account activity to detect bonus abuse, multiple accounts, collusion or software manipulation, and to protect the integrity of our Casumo Casino games and sportsbook.
• We use your contact details to send you service-related messages, and, where you have consented, marketing communications about Casumo free spins, odds boosts and other offers.
• We analyse aggregated data to improve our Casumo app, Casumo mobile casino platform, and overall Casumo Casino online experience.

Cookies and Tracking Technologies

We use cookies and similar technologies across our desktop site, Casumo mobile casino pages, and native iOS and Android apps to remember your preferences, keep you logged in via Casumo casino login, and support Face ID and Touch ID authentication. Cookies also help us understand how visitors interact with our Casumo Casino, including which Casumo slots and live tables are most popular. You can manage or disable cookies through your browser settings, though doing so may affect certain features of our services.

How We Share Your Information

We do not sell your personal data. However, we may share information with:

• We share data with payment providers to process deposits and withdrawals securely.
• We share information with regulatory bodies, including the UK Gambling Commission, and with eCOGRA where required to resolve complaints as our appointed ADR provider.
• We share limited data with identity verification and anti-fraud partners to confirm your eligibility to play and to prevent money laundering.
• We may disclose data to law enforcement authorities where legally required, particularly in relation to suspected fraud, bonus abuse or breaches of our terms.
• We work with marketing and analytics partners to measure the performance of our promotions, but we only share data necessary for these limited purposes.

Data Security

We take appropriate technical and organisational measures to safeguard your information against unauthorised access, loss or misuse. Our systems supporting Casumo Casino login, payment processing and account management are protected using encryption and access controls. While we work hard to protect your data, please note that customer funds themselves are not protected in the event of insolvency, in line with our licensing disclosures.

Your Rights

We recognise that you have rights over the personal data we hold about you. Subject to applicable law, you may:

• You can request access to the personal data we hold about your Casumo account.
• You can ask us to correct inaccurate or incomplete information.
• You can request that we delete your data, subject to our legal and regulatory retention obligations.
• You can object to or restrict certain types of processing, including marketing communications about Casumo bonus offers.
• You can withdraw consent for marketing at any time without affecting other aspects of your account.

To exercise any of these rights, you can contact our support team through Casumo live chat, available 24 hours a day, 7 days a week, or by e-mailing hey@casumo.com.

Data Retention

We retain your personal data for as long as necessary to provide our services, meet regulatory obligations, and resolve disputes. Even after account closure, we may keep certain records, particularly financial and identification data, for periods required by gambling and anti-money laundering legislation. Inactive accounts holding a real-money balance for 12 consecutive months may incur an administrative fee, and we will notify you by e-mail before any such charge is applied.

International Data Transfers

Because our group operates across multiple jurisdictions, including Malta, Gibraltar, Sweden and Spain, your data may occasionally be processed outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place to protect your information in line with applicable data protection standards.

Changes to This Policy

We may update this Casumo Casino privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of our Casumo online casino after changes are published constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about how we handle your personal data, or if you wish to raise a concern regarding this policy, please reach out to our support team via Casumo live chat or by e-mail at hey@casumo.com. We are committed to responding promptly and transparently to all privacy-related enquiries.